Terms & CONDITIONS
Last updated: 14/07/2026
These Terms & Conditions apply to all bookings and services provided by Auria Wellness (“we”, “us”, “our”). By booking an appointment (including Duo Bookings), you agree to these terms.
1) Services
Auria Wellness provides mobile massage and wellbeing treatments delivered at the client’s chosen address within our service area. Services are provided for relaxation and general wellbeing and are not a substitute for medical diagnosis or treatment.
2) Eligibility
You must be 18 years or older to book. We reserve the right to refuse service where it is not appropriate or safe.
3) Booking & Payment
Full payment is required at the time of booking to secure your appointment and reserved travel time.
A booking is confirmed once payment is successfully processed and you receive a confirmation message/email.
Prices are shown on our website and may be updated from time to time.
4) Cancellations, Rescheduling & Refunds
We operate a client-friendly policy while protecting reserved appointment time:
48+ hours before your appointment: you may reschedule free of charge or request a full refund.
Less than 48 hours before your appointment: the appointment is non-refundable.
No-shows / failure to provide access: treated as a late cancellation and non-refundable.
If we need to reschedule: If Auria Wellness needs to reschedule your appointment, you may choose a new time or receive a full refund.
Refunds are processed back to the original payment method.
5) Arrival Time, Access & Late Starts
Please ensure the therapist can access the property at the booked time.
If the appointment starts late due to client-related reasons (e.g., access delays), the session may be shortened to avoid impacting subsequent bookings.
If we are delayed due to unforeseen circumstances (e.g., traffic), we will inform you as soon as possible and agree the best solution.
6) Travel Area, Address & Parking
Service availability depends on location and travel time.
Parking: Clients must provide a visitor bay/permit or free parking close to the property.
If suitable parking is not available and this prevents timely setup or safe unloading, we may be unable to deliver the service and the booking may be treated as a late cancellation.
7) Client Responsibilities (Space & Environment)
To deliver a safe and premium service, you agree to:
Provide a suitable space for the massage table and therapist movement (approx. 2m x 2.5m recommended).
Ensure the environment is safe and free from hazards.
Keep pets in another room during the session (where possible), to avoid disruption and safety issues.
Ensure the session environment is respectful and appropriate for a professional service.
8) Health Information, Consent & Contraindications
You must disclose relevant health information honestly, including injuries, medical conditions, pregnancy, medications, and recent surgery.
We reserve the right to decline, modify, or stop a treatment if it is not safe or appropriate.
Some conditions may require medical clearance prior to treatment.
You consent to the treatment provided and understand you can request changes (pressure, areas treated, comfort) at any time.
9) Professional Boundaries & Conduct
Auria Wellness is a professional wellbeing service.
Inappropriate behaviour, sexual comments, or harassment will not be tolerated.
We reserve the right to end a session immediately if boundaries are violated or if we feel unsafe.
In such cases, the session remains payable/non-refundable and may be reported to relevant authorities where appropriate.
10) Duo Bookings (Back-to-Back Sessions)
Duo Bookings are provided under these same Terms & Conditions.
A Duo Booking consists of two sessions delivered back-to-back at the same address, with one therapist (not simultaneous treatments).
Each guest will receive a brief consultation and a personalised session.
Unless otherwise stated at booking, Duo Bookings require a suitable space and setup for the full combined time block.
The cancellation/reschedule policy in Section 4 applies to the entire Duo Booking.
If you include a complimentary enhancement (e.g., Scalp Focus) as part of a Duo Booking, it is provided at our discretion and may be substituted where appropriate.
11) Results & No Medical Claims
Individual results vary. We do not guarantee outcomes. Our services are intended for relaxation and wellbeing and do not replace care from a qualified medical professional.
12) Liability
We will provide services with reasonable care and skill.
Auria Wellness is not liable for any loss or injury arising from incomplete or inaccurate health information provided by the client, unsafe home environments, or failure to follow aftercare guidance.
Nothing in these terms limits liability where it cannot be limited under UK law.
13) Data Protection & Privacy
We collect and store personal data necessary to provide services (e.g., contact details, address, booking information, and relevant health notes). For details on how we use and protect your data, please see our Privacy Policy.
14) Changes to These Terms
We may update these Terms & Conditions from time to time. The version in effect at the time of booking will apply to that booking.
15) Contact
For questions about these terms or your booking, contact:
Email: team@auriawellness.co.uk
Website: auriawellness.co.uk